Customer Experience: What is it about and how to make it work?

Building the Customer Support team from scratch to stability involved a strategic approach. First, I focused on recruiting skilled, customer-focused individuals. I developed a comprehensive onboarding program covering product knowledge, customer service best practices, and company values to ensure new hires were well-prepared. Next, I established standardized processes and systems, including implementing a robust CRM for tracking and managing customer interactions. I created detailed documentation and training materials to maintain consistency and quality. To foster a supportive environment, I implemented regular training sessions, feedback loops, and performance reviews. This helped identify improvement areas and provided opportunities for professional development. By setting clear goals and metrics, we measured success and made data-driven decisions to enhance the customer experience. Through these efforts, the Customer Support team evolved from its initial stages to a stable, efficient unit capable of delivering exceptional service.

As an Electrical Power Engineering graduate, I possess extensive knowledge in the generation, transmission, distribution, and utilization of electrical power. I have expertise in designing and maintaining systems for power generation, including generators and transformers, as well as for distribution through transmission lines and substations. My experience encompasses working with renewable energy technologies and smart grid solutions, improving energy efficiency, and implementing sustainable practices. Additionally, I have strong skills in electrical circuit analysis, control systems, and power electronics, and I am proficient in using industry-standard software tools for power system modeling and simulation. My problem-solving abilities ensure the reliable and efficient delivery of electrical power.